Refund Policy

Austin Bruins Refund Policy

The Austin Bruins have a no refund policy on all tickets. If an event is postponed, rescheduled, or moved, your tickets are still valid for the new date and no further action is required. Emails will be sent to ticket holders notifying them of any available refund options for the event. The status of your event, and any options available, can always be found in your online account.

Refunds and Exchanges

Igniter Tickets Ltd. Provides ticket selling services directly to its clients. Unless otherwise indicated, ticket purchases are non-refundable and non-exchangable. To inquire further about refund practices or to request a refund please Contact Us.

Replacement Tickets

For damaged or destroyed E-tickets, please reprint them by logging in to your account.

If your tickets are lost or stolen please Contact Us.

Rescheduled or Cancelled Events

In the case that an event is cancelled, postponed, or rescheduled, you will be contacted by the Austin Bruins with further instruction. For additional information, please Contact Us.